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Welcome to Purplestone Online Shopping Mall!

Frequently Asked Questions

SHIPPING

How Long Will It Take To Get My Package?

All our orders within Lagos are usually delivered within 1 - 2 working days (AFTER DISPATCH) while nationwide orders are usually delivered within 3 - 5 working days (AFTER DISPATCH).

Please note that delays in delivery may occur during public holidays.

Do You Ship Internationally?

Yes, we ship to all countries. Payments can be made to your Nigerian account in naira or Nigerian dollar account. Please email us at hello@purplestonemall.com to process your international payment. Check the import law of your country. We are not responsible for any additional charges imposed by your local Customs authorities.

What Should I Do If My Order Hasn't Been Delivered?

If your order has not been delivered within the stated timeline for your location, please contact us. Remember to include your order number within your message as this will help us speed up the search for your order.

PAYMENT

What Payment Methods Are Accepted?

Our website accepts major debit cards. CBN-approved payment gateways are completely secure and completely secure with data encryption, SSL certificates, 24/7 monitoring, and countless other methods. When placing an order, we ask the bank to approve the debit/credit card. 

We also offer the bank transfer payment option. Please note that your order will only be shipped after we have received your payment in our bank account. 

Is Buying On-Line Safe?

Yes, Absolutely. Our website is 100% safe, 

ORDER & RETURNS

How Do I Return An Item?

We work hard at ensuring you derive utmost satisfaction from our products but in the unfortunate event where you have been sent wrong or faulty products, we will arrange a pick-up for FREE. 

Please let us know within 24 hours of receiving the product(s). Kindly note, that we do NOT accept returns or exchanges for the wrong size selection.